Terms of Service
Terms of Service
Comprehensive Healing Solutions
Effective Date: May 6, 2025
These Terms of Service ("Terms") govern your use of the online therapeutic course portal (“Platform”) provided by Comprehensive Healing Solutions, a licensed behavioral health provider in the State of Nevada. The Platform is designed to support clients in active care under Provider Type 14 billing and documentation requirements in accordance with Medicaid and HIPAA regulations.
Please read these Terms carefully. By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you are not authorized to use this Platform.
1. Eligibility and Client Access Restriction
This Platform is exclusively available to active clients of Comprehensive Healing Solutions who are:
-
Actively enrolled in services under a Medicaid-compliant treatment plan;
-
Assigned to services billed under Provider Type 14 (Outpatient Behavioral Health Services);
-
Approved for participation by a licensed provider employed or contracted by Comprehensive Healing Solutions.
You must complete the clinical intake process, receive a formal diagnosis, and be approved for a treatment plan before access is granted. Use of this Platform by non-clients, former clients, or third parties (including family members or outside providers) is strictly prohibited.
This Platform is not public-facing. If you are not an enrolled client, you are not permitted to access, register, or use any part of the system.
2. Purpose of the Platform
The Platform is an extension of your care plan and includes therapeutic tools such as:
-
Self-guided courses (e.g., Skills Training and Psychosocial Rehabilitation)
-
Behavioral health screenings and assignments
-
Asynchronous educational worksheets
-
Clinically approved video and reading materials
-
Messaging systems for submitting completed work
These tools are provided in support of services billed under CPT/HCPCS codes including but not limited to: H2014, H2017, 96127, and T1016, under the supervision of a licensed clinical social worker (LCSW) as required by Medicaid Provider Type 14 regulations.
The Platform is not a substitute for individual or group therapy. All content is supplementary and must be integrated with direct clinical care.
3. HIPAA and Confidentiality Compliance
Comprehensive Healing Solutions adheres to the Health Insurance Portability and Accountability Act (HIPAA) and all applicable Nevada and federal laws concerning the confidentiality, storage, and use of personal health information (PHI).
By using this Platform, you acknowledge and consent to:
-
Secure electronic storage of therapy-related data;
-
Use of PHI by your provider for treatment and clinical oversight;
-
Review and supervision of completed assignments by licensed staff;
-
Documentation retention for compliance, audits, or billing purposes.
Comprehensive Healing Solutions uses encrypted systems and firewalls to protect user data. Your information will never be sold or shared for marketing purposes.
4. Permitted Use of the Platform
You may only use the Platform:
-
For therapeutic purposes outlined in your Medicaid treatment plan;
-
With your assigned client account issued by Comprehensive Healing Solutions;
-
To complete modules, assessments, or messages directly tied to your treatment goals.
You may not:
-
Share your login credentials or allow others to use your account;
-
Republish, copy, screenshot, or download Platform content for outside use;
-
Attempt to alter, hack, or reverse-engineer the Platform;
-
Use the Platform to promote or advertise products, services, or personal opinions;
-
Upload any harmful or unauthorized material (e.g., viruses, scripts, trackers).
Violations will result in immediate suspension or termination of access.
5. Clinical Oversight and Documentation Standards
All therapeutic content is developed, assigned, or reviewed by licensed clinicians operating under the authority of Medicaid Provider Type 14 standards. This includes oversight by a licensed clinical social worker (LCSW), as required for all documentation.
Assignments and materials submitted via the Platform may be:
-
Used as supporting documentation for billing purposes;
-
Reviewed for clinical appropriateness and therapeutic progress;
-
Retained as part of your clinical record for audit purposes.
All entries are timestamped and monitored in compliance with Medicaid documentation timelines.
6. Telehealth Limitations and Emergency Protocols
The Platform supports asynchronous telehealth delivery in compliance with CMS guidelines (GT Modifier), but it is not designed for real-time therapy or emergency response.
You acknowledge and agree:
-
This Platform is not monitored 24/7.
-
Submissions may take up to 72 hours for review.
-
Clinical responses are not guaranteed outside of scheduled sessions.
In the event of a psychiatric crisis, suicidal ideation, medical emergency, or immediate danger, you must:
-
Call 911
-
Contact the Suicide & Crisis Lifeline at 988
-
Visit the nearest emergency room
Comprehensive Healing Solutions is not liable for any outcomes related to delayed responses or misuse of the Platform in emergency situations.
7. Intellectual Property and Copyright
All Platform content—including videos, PDFs, course layouts, logos, trademarks, illustrations, and text—is the sole property of Comprehensive Healing Solutions or its licensed providers.
You may not:
-
Copy, redistribute, publish, or reproduce any content;
-
Use course materials outside of their intended clinical context;
-
Claim ownership or authorship of Platform resources.
Unauthorized use or reproduction will result in termination of access and possible legal action.
8. Data Security and System Integrity
The Platform is protected by modern encryption protocols, secure user authentication, and HIPAA-aligned safeguards. However, no system is 100% immune from risk.
Comprehensive Healing Solutions is not liable for:
-
Temporary outages or data unavailability;
-
Browser or software incompatibility;
-
User-side connectivity issues or device failure.
You are responsible for ensuring that your internet connection and device meet the minimum security requirements to safely access the Platform.
9. Termination of Access
Comprehensive Healing Solutions may suspend or permanently terminate your access to the Platform if:
-
You are no longer an active client;
-
You violate any section of these Terms;
-
Your behavior is disruptive, abusive, or a clinical or legal risk.
Terminations may occur without prior notice. Upon termination, all user content and history may be deleted from the system.
10. Refund Policy
Access to this Platform is provided at no cost to eligible Medicaid-enrolled clients receiving care through Comprehensive Healing Solutions. In the event future premium courses or elective services are introduced:
-
All payments are final.
-
No refunds will be issued unless expressly stated.
-
Any disputes, chargebacks, or false claims will result in immediate account suspension.
11. Disclaimers and Limitation of Liability
This Platform is provided “as is,” without warranties of any kind. You agree that:
-
Use of the Platform is voluntary and at your own risk;
-
Completion of coursework does not guarantee therapeutic outcomes;
-
The Platform is not intended to replace live, licensed therapy;
-
Any loss of access, data, or progress is not the liability of Comprehensive Healing Solutions.
To the fullest extent permitted by law, Comprehensive Healing Solutions disclaims all express or implied warranties, including those of merchantability or fitness for a particular purpose.
12. Legal Jurisdiction and Dispute Resolution
These Terms are governed by the laws of the State of Nevada. Any disputes shall be resolved through:
-
Informal resolution attempts via client services;
-
If unresolved, binding arbitration in Nye County, Nevada;
-
Waiver of class action rights and jury trial.
Any attempt to circumvent these processes will be considered a breach of these Terms.
13. Contact Information
All questions, support requests, and legal inquiries should be directed to:
Comprehensive Healing Solutions
2360 E. Calvada Blvd, Suite D
Pahrump, Nevada 89048
Phone: (775) 910-9168
Email: support@mychscare.com
Website: https://www.mychscare.com
Terms of Service
Comprehensive Healing Solutions
Effective Date: May 6, 2025
These Terms of Service ("Terms") govern your use of the online therapeutic course portal (“Platform”) provided by Comprehensive Healing Solutions, a licensed behavioral health provider in the State of Nevada. The Platform is designed to support clients in active care under Provider Type 14 billing and documentation requirements in accordance with Medicaid and HIPAA regulations.
Please read these Terms carefully. By accessing or using the Platform, you agree to be legally bound by these Terms. If you do not agree, you are not authorized to use this Platform.
1. Eligibility and Client Access Restriction
This Platform is exclusively available to active clients of Comprehensive Healing Solutions who are:
-
Actively enrolled in services under a Medicaid-compliant treatment plan;
-
Assigned to services billed under Provider Type 14 (Outpatient Behavioral Health Services);
-
Approved for participation by a licensed provider employed or contracted by Comprehensive Healing Solutions.
You must complete the clinical intake process, receive a formal diagnosis, and be approved for a treatment plan before access is granted. Use of this Platform by non-clients, former clients, or third parties (including family members or outside providers) is strictly prohibited.
This Platform is not public-facing. If you are not an enrolled client, you are not permitted to access, register, or use any part of the system.
2. Purpose of the Platform
The Platform is an extension of your care plan and includes therapeutic tools such as:
-
Self-guided courses (e.g., Skills Training and Psychosocial Rehabilitation)
-
Behavioral health screenings and assignments
-
Asynchronous educational worksheets
-
Clinically approved video and reading materials
-
Messaging systems for submitting completed work
These tools are provided in support of services billed under CPT/HCPCS codes including but not limited to: H2014, H2017, 96127, and T1016, under the supervision of a licensed clinical social worker (LCSW) as required by Medicaid Provider Type 14 regulations.
The Platform is not a substitute for individual or group therapy. All content is supplementary and must be integrated with direct clinical care.
3. HIPAA and Confidentiality Compliance
Comprehensive Healing Solutions adheres to the Health Insurance Portability and Accountability Act (HIPAA) and all applicable Nevada and federal laws concerning the confidentiality, storage, and use of personal health information (PHI).
By using this Platform, you acknowledge and consent to:
-
Secure electronic storage of therapy-related data;
-
Use of PHI by your provider for treatment and clinical oversight;
-
Review and supervision of completed assignments by licensed staff;
-
Documentation retention for compliance, audits, or billing purposes.
Comprehensive Healing Solutions uses encrypted systems and firewalls to protect user data. Your information will never be sold or shared for marketing purposes.
4. Permitted Use of the Platform
You may only use the Platform:
-
For therapeutic purposes outlined in your Medicaid treatment plan;
-
With your assigned client account issued by Comprehensive Healing Solutions;
-
To complete modules, assessments, or messages directly tied to your treatment goals.
You may not:
-
Share your login credentials or allow others to use your account;
-
Republish, copy, screenshot, or download Platform content for outside use;
-
Attempt to alter, hack, or reverse-engineer the Platform;
-
Use the Platform to promote or advertise products, services, or personal opinions;
-
Upload any harmful or unauthorized material (e.g., viruses, scripts, trackers).
Violations will result in immediate suspension or termination of access.
5. Clinical Oversight and Documentation Standards
All therapeutic content is developed, assigned, or reviewed by licensed clinicians operating under the authority of Medicaid Provider Type 14 standards. This includes oversight by a licensed clinical social worker (LCSW), as required for all documentation.
Assignments and materials submitted via the Platform may be:
-
Used as supporting documentation for billing purposes;
-
Reviewed for clinical appropriateness and therapeutic progress;
-
Retained as part of your clinical record for audit purposes.
All entries are timestamped and monitored in compliance with Medicaid documentation timelines.
6. Telehealth Limitations and Emergency Protocols
The Platform supports asynchronous telehealth delivery in compliance with CMS guidelines (GT Modifier), but it is not designed for real-time therapy or emergency response.
You acknowledge and agree:
-
This Platform is not monitored 24/7.
-
Submissions may take up to 72 hours for review.
-
Clinical responses are not guaranteed outside of scheduled sessions.
In the event of a psychiatric crisis, suicidal ideation, medical emergency, or immediate danger, you must:
-
Call 911
-
Contact the Suicide & Crisis Lifeline at 988
-
Visit the nearest emergency room
Comprehensive Healing Solutions is not liable for any outcomes related to delayed responses or misuse of the Platform in emergency situations.
7. Intellectual Property and Copyright
All Platform content—including videos, PDFs, course layouts, logos, trademarks, illustrations, and text—is the sole property of Comprehensive Healing Solutions or its licensed providers.
You may not:
-
Copy, redistribute, publish, or reproduce any content;
-
Use course materials outside of their intended clinical context;
-
Claim ownership or authorship of Platform resources.
Unauthorized use or reproduction will result in termination of access and possible legal action.
8. Data Security and System Integrity
The Platform is protected by modern encryption protocols, secure user authentication, and HIPAA-aligned safeguards. However, no system is 100% immune from risk.
Comprehensive Healing Solutions is not liable for:
-
Temporary outages or data unavailability;
-
Browser or software incompatibility;
-
User-side connectivity issues or device failure.
You are responsible for ensuring that your internet connection and device meet the minimum security requirements to safely access the Platform.
9. Termination of Access
Comprehensive Healing Solutions may suspend or permanently terminate your access to the Platform if:
-
You are no longer an active client;
-
You violate any section of these Terms;
-
Your behavior is disruptive, abusive, or a clinical or legal risk.
Terminations may occur without prior notice. Upon termination, all user content and history may be deleted from the system.
10. Refund Policy
Access to this Platform is provided at no cost to eligible Medicaid-enrolled clients receiving care through Comprehensive Healing Solutions. In the event future premium courses or elective services are introduced:
-
All payments are final.
-
No refunds will be issued unless expressly stated.
-
Any disputes, chargebacks, or false claims will result in immediate account suspension.
11. Disclaimers and Limitation of Liability
This Platform is provided “as is,” without warranties of any kind. You agree that:
-
Use of the Platform is voluntary and at your own risk;
-
Completion of coursework does not guarantee therapeutic outcomes;
-
The Platform is not intended to replace live, licensed therapy;
-
Any loss of access, data, or progress is not the liability of Comprehensive Healing Solutions.
To the fullest extent permitted by law, Comprehensive Healing Solutions disclaims all express or implied warranties, including those of merchantability or fitness for a particular purpose.
12. Legal Jurisdiction and Dispute Resolution
These Terms are governed by the laws of the State of Nevada. Any disputes shall be resolved through:
-
Informal resolution attempts via client services;
-
If unresolved, binding arbitration in Nye County, Nevada;
-
Waiver of class action rights and jury trial.
Any attempt to circumvent these processes will be considered a breach of these Terms.
13. Contact Information
All questions, support requests, and legal inquiries should be directed to:
Comprehensive Healing Solutions
2360 E. Calvada Blvd, Suite D
Pahrump, Nevada 89048
Phone: (775) 910-9168
Email: support@mychscare.com
Website: https://www.mychscare.com