Comprehensive Healing Solutions

Effective Date: May 6, 2025

Comprehensive Healing Solutions (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your health-related information in accordance with federal law, including the Health Insurance Portability and Accountability Act (HIPAA) and Medicaid Provider Type 14 standards. This Privacy Policy explains how we collect, use, store, and protect your information when you access our online therapy course portal and related services.

1. Who Can Use This Platform

This Platform is available exclusively to individuals who:

• Are active clients of Comprehensive Healing Solutions;

• Have completed a clinical intake process;

• Are currently enrolled in a Medicaid-approved treatment plan under Provider Type 14.

This platform is not open to the public. Unauthorized access is prohibited.

2. What Information We Collect

We collect two primary types of information:

a. Personal Health Information (PHI)

We collect information necessary to deliver therapeutic and administrative services, including:

• Full name, date of birth, contact details;

• Diagnostic data, screening results (e.g., 96127), and clinical documentation;

• Progress on assigned courses (e.g., H2014, H2017);

• Asynchronous responses, uploads, and submitted forms;

• Session history, treatment plan goals, and clinical feedback.

b. Technical and System Data

We also collect data to maintain secure, user-specific access, including:

• IP address, browser type, device metadata;

• Login timestamps and access logs;

• Module completion history.

We do not collect financial data, credit card information, or social security numbers via this portal.

3. How We Use Your Information

Your data is used exclusively for:

• Delivering care in accordance with your treatment plan;

• Meeting documentation requirements for Medicaid billing and audits;

• Supervisory review by licensed clinicians;

• Tracking your engagement with services and therapeutic progress;

• Securing and personalizing your experience on the portal.

We use this information only within the scope of behavioral health services and for no other purpose.

4. How We Protect Your Information

Comprehensive Healing Solutions uses:

• HIPAA-compliant encryption technologies;

• Role-based access controls;

• Secure data servers with firewall protection;

• Enforced audit trails and platform-level authentication.

Only authorized personnel with a legitimate treatment or administrative role can access your information. We do not store PHI on external or non-compliant systems.

5. Do We Share Your Information With Outside Parties?

No. We do not sell, lease, trade, or disclose your information to third-party marketers or advertisers.

We may share your information with:

• Licensed providers within Comprehensive Healing Solutions for coordination of care;

• Regulatory or legal authorities, but only as required by law;

• HIPAA-compliant vendors who help us maintain the platform, subject to strict confidentiality agreements.

We will never use your information for commercial purposes outside of your care.

6. Children's Privacy

This platform is intended for individuals aged 13 and older. We do not knowingly collect or store information from children under 13 without verifiable consent. If a minor is receiving services, all access and consent must be managed by their legal guardian in accordance with Medicaid and state guidelines.

7. Retention of Your Information

We retain client data for as long as required by:

• Active participation in services;

• Federal Medicaid retention policies (generally 6–10 years post-discharge);

• State and licensing board requirements.

Upon termination of services, your account will be disabled and archived in compliance with clinical and billing recordkeeping standards.

8. Your Rights and Controls

As a client of Comprehensive Healing Solutions, you have the right to:

• Request access to your health records;

• Request corrections or updates to your information;

• Request an accounting of disclosures;

• File a privacy complaint with our compliance officer or with the U.S. Department of Health and Human Services (HHS).

For record requests, please contact our administrative office at (775) 910-9168.

9. Platform-Specific Safeguards

You are responsible for:

• Protecting your login credentials;

• Using only secure, personal devices to access the platform;

• Reporting suspicious activity immediately.

We strongly recommend logging out of the platform after each session and not sharing your device with others.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in services, laws, or data practices. If changes are made, the “Effective Date” will be revised, and the policy will be posted on this page. Continued use of the Platform indicates acceptance of any updated terms.

11. Contact Information

For questions or concerns regarding your privacy, please contact:

Comprehensive Healing Solutions
2360 East Calvada Blvd, Suite D
Pahrump, Nevada 89048
Phone: (775) 910-9168
Email: support@mychscare.com
Website: www.mychscare.com