💻 Digital & Virtual Engagement Skills *coming soon
Course overview
Lesson Overview

5.9 – Exploring Empathy in Virtual Conversations: Empathy online starts with imagining how others feel behind their words. Reading tone and context before reacting reduces harm. Simple phrases like “That sounds hard” or “I understand” build comfort. Sharing encouragement lifts both you and them. Avoid judging quickly when messages sound off. Giving grace for mistakes keeps communities kind. Listening with care instead of rushing to reply spreads warmth. Even small supportive comments can change someone’s day. Empathy makes technology human again.

About this course

Practical training to build confidence and competence in using digital tools for communication, learning, and professional engagement.

This course includes:
  • Step-by-step guides for using key digital platforms and tools
  • Practice activities for online communication and collaboration
  • Internet safety checklists and resource guides

Our platform is HIPAA, Medicaid, Medicare, and GDPR-compliant. We protect your data with secure systems, never sell your information, and only collect what is necessary to support your care and wellness. learn more

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