🌐 Cultural, Spiritual & Identity Awareness *coming soon
Course overview
Lesson Overview

7.5 – How Bias Affects Listening Skills: Bias doesn’t only influence what people say—it filters what they hear. Preconceptions decide whose opinions sound credible or whose emotions feel valid. When bias dominates, listening becomes selective, hearing only what confirms belief. Overcoming it requires active focus and empathy. Genuine listening suspends judgment long enough to understand motive and meaning. Reflective listening—repeating key points to ensure clarity—neutralizes assumption. Awareness retrains the ear to hear beyond stereotype. Inclusive listening values all voices equally, building psychological safety in dialogue. When people confront their listening bias, relationships strengthen and teams grow more innovative. True listening becomes an act of equity that honors every speaker’s humanity and right to be understood.

About this course

Exploration of cultural, spiritual, and personal identity to foster self-awareness, respect for diversity, and a deeper sense of belonging.

This course includes:
  • Self-reflection exercises on cultural, spiritual, and personal values
  • Resources for developing cultural competence and inclusivity
  • Case studies and scenarios for practicing respectful cross-cultural communication

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