🛠️ Problem-Solving & Conflict Navigation *coming soon
- 1. 1.1 – What Makes a Problem Different From a Conflict 00:00:00
- 2. 1.2 – Recognizing Everyday Sources of Conflict 00:00:00
- 3. 1.3 – The Role of Perception in Problem Definition 00:00:00
- 4. 1.4 – Short-Term vs. Long-Term Problems 00:00:00
- 5. 1.5 – Distinguishing Internal vs. External Conflicts 00:00:00
- 6. 1.6 – How Unmet Needs Create Tension 00:00:00
- 7. 1.7 – Power Dynamics and Conflict 00:00:00
- 8. 1.8 – Recognizing Hidden Agendas in Disputes 00:00:00
- 9. 1.9 – Common Myths About Conflict 00:00:00
- 10. 1.10 – Healthy vs. Unhealthy Conflict Patterns 00:00:00
- 11. 1.11 – Exploring Cultural Differences in Conflict 00:00:00
- 12. 1.12 – Understanding How Past Experiences Shape Conflict Responses 00:00:00
- 13. 1.13 – Differentiating Simple vs. Complex Problems 00:00:00
- 14. 1.14 – Learning the Stages of Conflict Escalation 00:00:00
- 15. 1.15 – Reframing Conflict as an Opportunity for Growth 00:00:00
- 1. 2.1 – Asking “Why” Questions to Get to the Core 00:00:00
- 2. 2.2 – Recognizing the Difference Between Symptoms and Causes 00:00:00
- 3. 2.3 – How Miscommunication Fuels Disputes 00:00:00
- 4. 2.4 – Identifying Emotional Needs Behind Arguments 00:00:00
- 5. 2.5 – Stress and Environmental Triggers in Conflict 00:00:00
- 6. 2.6 – How Financial or Resource Strains Drive Tension 00:00:00
- 7. 2.7 – Spotting Mistrust and Insecurity as Root Causes 00:00:00
- 8. 2.8 – Exploring Historical Conflicts That Reappear 00:00:00
- 9. 2.9 – Using the “5 Whys” Technique for Root Cause Analysis 00:00:00
- 10. 2.10 – Differentiating Immediate vs. Underlying Issues 00:00:00
- 11. 2.11 – Recognizing Projection in Conflict Situations 00:00:00
- 12. 2.12 – Understanding Personality Clashes 00:00:00
- 13. 2.13 – Spotting Patterns That Recur Across Disagreements 00:00:00
- 14. 2.14 – How Unspoken Expectations Create Problems 00:00:00
- 15. 2.15 – Turning Root Cause Awareness Into Resolution Strategies 00:00:00
- 1. 3.1 – The Importance of Emotional Regulation 00:00:00
- 2. 3.2 – Breathing Techniques for Staying Grounded 00:00:00
- 3. 3.3 – Using Mindfulness to Slow Down Reactions 00:00:00
- 4. 3.4 – Recognizing Early Signs of Escalation 00:00:00
- 5. 3.5 – Practicing Self-Talk for Calmness 00:00:00
- 6. 3.6 – Role of Empathy in Staying Centered 00:00:00
- 7. 3.7 – Identifying When You’re Too Triggered to Respond 00:00:00
- 8. 3.8 – Using Physical Movement to Release Tension 00:00:00
- 9. 3.9 – Grounding Exercises to Stay Present 00:00:00
- 10. 3.10 – Learning to Delay Responses 00:00:00
- 11. 3.11 – Creating Safe Spaces During Conflict 00:00:00
- 12. 3.12 – Practicing Tone Control in Heated Moments 00:00:00
- 13. 3.13 – Reframing Anger Into Curiosity 00:00:00
- 14. 3.14 – How to Exit an Argument Gracefully 00:00:00
- 15. 3.15 – Building Long-Term Emotional Resilience 00:00:00
- 1. 4.1 – What Active Listening Really Means 00:00:00
- 2. 4.2 – Avoiding Interruptions While Others Speak 00:00:00
- 3. 4.3 – Practicing Reflective Statements 00:00:00
- 4. 4.4 – Asking Clarifying Questions Before Reacting 00:00:00
- 5. 4.5 – Using Nonverbal Cues to Show Engagement 00:00:00
- 6. 4.6 – Recognizing Misunderstandings Quickly 00:00:00
- 7. 4.7 – Summarizing What You Heard Accurately 00:00:00
- 8. 4.8 – Listening Without Planning a Rebuttal 00:00:00
- 9. 4.9 – The Role of Curiosity in Active Listening 00:00:00
- 10. 4.10 – How to Validate Feelings Without Agreeing 00:00:00
- 11. 4.11 – Using Silence Effectively in Conversations 00:00:00
- 12. 4.12 – Avoiding Defensive Listening Patterns 00:00:00
- 13. 4.13 – How Tone Affects Listening Perception 00:00:00
- 14. 4.14 – Active Listening in Group Settings 00:00:00
- 15. 4.15 – Practicing Listening as a Daily Skill 00:00:00
- 1. 5.1 – Understanding the Win-Win Mindset 00:00:00
- 2. 5.2 – Shifting From Competition to Collaboration 00:00:00
- 3. 5.3 – Exploring Multiple Solutions Together 00:00:00
- 4. 5.4 – Brainstorming Without Judgment 00:00:00
- 5. 5.5 – Learning to Prioritize Shared Goals 00:00:00
- 6. 5.6 – Creating Fair Compromises 00:00:00
- 7. 5.7 – Avoiding Zero-Sum Thinking 00:00:00
- 8. 5.8 – Recognizing the Value of Each Perspective 00:00:00
- 9. 5.9 – Building Solutions That Meet Both Needs 00:00:00
- 10. 5.10 – Setting Clear Agreements 00:00:00
- 11. 5.11 – How to Test Potential Solutions 00:00:00
- 12. 5.12 – Balancing Flexibility With Firmness 00:00:00
- 13. 5.13 – Creating Accountability in Agreements 00:00:00
- 14. 5.14 – Practicing Mutual Respect in Decisions 00:00:00
- 15. 5.15 – Celebrating Shared Successes 00:00:00
- 1. 6.1 – Difference Between Assertive, Passive, and Aggressive Styles 00:00:00
- 2. 6.2 – Why Assertiveness Builds Respect 00:00:00
- 3. 6.3 – Using “I” Statements Effectively 00:00:00
- 4. 6.4 – Staying Firm Without Raising Volume 00:00:00
- 5. 6.5 – Practicing Calm Eye Contact and Posture 00:00:00
- 6. 6.6 – How to Handle Pushback Assertively 00:00:00
- 7. 6.7 – Avoiding Guilt While Setting Boundaries 00:00:00
- 8. 6.8 – Clear vs. Vague Communication 00:00:00
- 9. 6.9 – The Role of Confidence in Assertiveness 00:00:00
- 10. 6.10 – Avoiding Sarcasm and Contempt 00:00:00
- 11. 6.11 – When to Repeat Key Points Calmly 00:00:00
- 12. 6.12 – Recognizing When Assertiveness Turns to Aggression 00:00:00
- 13. 6.13 – Practicing Assertive Scripts in Daily Life 00:00:00
- 14. 6.14 – Encouraging Assertiveness in Others 00:00:00
- 15. 6.15 – Building Long-Term Assertive Habits 00:00:00
- 1. 7.1 – What Mediation Is and Isn’t 00:00:00
- 2. 7.2 – Neutral Language for Mediation 00:00:00
- 3. 7.3 – Creating Ground Rules for Fair Dialogue 00:00:00
- 4. 7.4 – How to Separate People From the Problem 00:00:00
- 5. 7.5 – Encouraging Equal Speaking Time 00:00:00
- 6. 7.6 – Recognizing Bias in Mediation 00:00:00
- 7. 7.7 – Balancing Power Differences in Discussions 00:00:00
- 8. 7.8 – The Role of Empathy in Mediation 00:00:00
- 9. 7.9 – Identifying Shared Values 00:00:00
- 10. 7.10 – Turning Disputes Into Shared Projects 00:00:00
- 11. 7.11 – Using Written Agreements in Mediation 00:00:00
- 12. 7.12 – Recognizing When Mediation Isn’t Enough 00:00:00
- 13. 7.13 – Practicing Patience as a Mediator 00:00:00
- 14. 7.14 – Avoiding Taking Sides During Mediation 00:00:00
- 15. 7.15 – Closing Mediation With Respect 00:00:00
- 1. 8.1 – Why Repair Work Matters After Conflict 00:00:00
- 2. 8.2 – The Role of Apology in Healing 00:00:00
- 3. 8.3 – Differentiating Genuine vs. Superficial Repair 00:00:00
- 4. 8.4 – Rebuilding Trust Step by Step 00:00:00
- 5. 8.5 – How to Address Lingering Hurt Feelings 00:00:00
- 6. 8.6 – Checking In on Agreements Post-Conflict 00:00:00
- 7. 8.7 – Restoring Affection After Arguments 00:00:00
- 8. 8.8 – Creating Shared Positive Experiences 00:00:00
- 9. 8.9 – How to Forgive Without Forgetting 00:00:00
- 10. 8.10 – Recognizing When More Work Is Needed 00:00:00
- 11. 8.11 – Avoiding Passive-Aggressive Behaviors After Conflict 00:00:00
- 12. 8.12 – Building Safety Through Transparency 00:00:00
- 13. 8.13 – How to Maintain Respect in Recovery 00:00:00
- 14. 8.14 – Small Daily Repairs That Prevent Relapse 00:00:00
- 15. 8.15 – Long-Term Commitment to Repairing Bonds 00:00:00
- 1. 9.1 – The Purpose of Healthy Boundaries 00:00:00
- 2. 9.2 – How to Recognize When a Boundary Is Needed 00:00:00
- 3. 9.3 – Communicating Boundaries Clearly 00:00:00
- 4. 9.4 – Negotiating Boundaries in Partnerships 00:00:00
- 5. 9.5 – Respecting Others’ Boundaries Without Resistance 00:00:00
- 6. 9.6 – The Role of Agreements in Reducing Conflict 00:00:00
- 7. 9.7 – Differentiating Flexible vs. Firm Boundaries 00:00:00
- 8. 9.8 – Identifying Early Boundary Violations 00:00:00
- 9. 9.9 – Using Time-Outs as Preventive Boundaries 00:00:00
- 10. 9.10 – How to Create Agreements That Stick 00:00:00
- 11. 9.11 – Reviewing and Adjusting Agreements Over Time 00:00:00
- 12. 9.12 – Boundaries in Group or Family Settings 00:00:00
- 13. 9.13 – How to Handle Pushback to Boundaries 00:00:00
- 14. 9.14 – Digital Boundaries in a Connected World 00:00:00
- 15. 9.15 – Making Prevention Part of Daily Practice 00:00:00
- 1. 10.1 – Why Confidence Matters in Problem-Solving 00:00:00
- 2. 10.2 – Overcoming Fear of Conflict 00:00:00
- 3. 10.3 – Recognizing Your Strengths in Conflict Navigation 00:00:00
- 4. 10.4 – How Practice Builds Confidence 00:00:00
- 5. 10.5 – Using Role-Play to Build Skills 00:00:00
- 6. 10.6 – Creating Positive Self-Talk Habits 00:00:00
- 7. 10.7 – Preparing for Difficult Conversations 00:00:00
- 8. 10.8 – How Small Wins Build Confidence 00:00:00
- 9. 10.9 – Turning Mistakes Into Learning Opportunities 00:00:00
- 10. 10.10 – Managing Anxiety in Challenging Situations 00:00:00
- 11. 10.11 – Confidence Through Knowledge and Preparation 00:00:00
- 12. 10.12 – Practicing Calm Authority 00:00:00
- 13. 10.13 – Building Confidence as a Team 00:00:00
- 14. 10.14 – Long-Term Confidence Maintenance 00:00:00
- 15. 10.15 – Confidence in New and Unexpected Situations 00:00:00
Course overview
Lesson Overview
10.8 – How Small Wins Build Confidence: Confidence grows from collecting small victories, not giant leaps. Every time you handle a tough moment with calm or kindness, it counts. Recognizing progress reminds you of your ability to improve. You can keep a list of small wins to look back on when self-doubt returns. Even handling a disagreement without raising your voice is a success. Celebrating progress keeps motivation alive and fear low. Confidence doesn’t appear overnight—it builds from effort and awareness. Each win proves that growth is happening. Over time, those tiny steps become a foundation of quiet strength. Success becomes a habit, not a surprise.
About this course
Practical strategies to resolve conflicts, make sound decisions, and navigate challenges with confidence and professionalism.
This course includes:
- Problem-solving and conflict resolution practice scenarios
- Decision-making frameworks and planning tools
- Communication and negotiation strategy guides