🛠️ Problem-Solving & Conflict Navigation *coming soon
- 1. 1.1 – What Makes a Problem Different From a Conflict 00:00:00
- 2. 1.2 – Recognizing Everyday Sources of Conflict 00:00:00
- 3. 1.3 – The Role of Perception in Problem Definition 00:00:00
- 4. 1.4 – Short-Term vs. Long-Term Problems 00:00:00
- 5. 1.5 – Distinguishing Internal vs. External Conflicts 00:00:00
- 6. 1.6 – How Unmet Needs Create Tension 00:00:00
- 7. 1.7 – Power Dynamics and Conflict 00:00:00
- 8. 1.8 – Recognizing Hidden Agendas in Disputes 00:00:00
- 9. 1.9 – Common Myths About Conflict 00:00:00
- 10. 1.10 – Healthy vs. Unhealthy Conflict Patterns 00:00:00
- 11. 1.11 – Exploring Cultural Differences in Conflict 00:00:00
- 12. 1.12 – Understanding How Past Experiences Shape Conflict Responses 00:00:00
- 13. 1.13 – Differentiating Simple vs. Complex Problems 00:00:00
- 14. 1.14 – Learning the Stages of Conflict Escalation 00:00:00
- 15. 1.15 – Reframing Conflict as an Opportunity for Growth 00:00:00
- 1. 2.1 – Asking “Why” Questions to Get to the Core 00:00:00
- 2. 2.2 – Recognizing the Difference Between Symptoms and Causes 00:00:00
- 3. 2.3 – How Miscommunication Fuels Disputes 00:00:00
- 4. 2.4 – Identifying Emotional Needs Behind Arguments 00:00:00
- 5. 2.5 – Stress and Environmental Triggers in Conflict 00:00:00
- 6. 2.6 – How Financial or Resource Strains Drive Tension 00:00:00
- 7. 2.7 – Spotting Mistrust and Insecurity as Root Causes 00:00:00
- 8. 2.8 – Exploring Historical Conflicts That Reappear 00:00:00
- 9. 2.9 – Using the “5 Whys” Technique for Root Cause Analysis 00:00:00
- 10. 2.10 – Differentiating Immediate vs. Underlying Issues 00:00:00
- 11. 2.11 – Recognizing Projection in Conflict Situations 00:00:00
- 12. 2.12 – Understanding Personality Clashes 00:00:00
- 13. 2.13 – Spotting Patterns That Recur Across Disagreements 00:00:00
- 14. 2.14 – How Unspoken Expectations Create Problems 00:00:00
- 15. 2.15 – Turning Root Cause Awareness Into Resolution Strategies 00:00:00
- 1. 3.1 – The Importance of Emotional Regulation 00:00:00
- 2. 3.2 – Breathing Techniques for Staying Grounded 00:00:00
- 3. 3.3 – Using Mindfulness to Slow Down Reactions 00:00:00
- 4. 3.4 – Recognizing Early Signs of Escalation 00:00:00
- 5. 3.5 – Practicing Self-Talk for Calmness 00:00:00
- 6. 3.6 – Role of Empathy in Staying Centered 00:00:00
- 7. 3.7 – Identifying When You’re Too Triggered to Respond 00:00:00
- 8. 3.8 – Using Physical Movement to Release Tension 00:00:00
- 9. 3.9 – Grounding Exercises to Stay Present 00:00:00
- 10. 3.10 – Learning to Delay Responses 00:00:00
- 11. 3.11 – Creating Safe Spaces During Conflict 00:00:00
- 12. 3.12 – Practicing Tone Control in Heated Moments 00:00:00
- 13. 3.13 – Reframing Anger Into Curiosity 00:00:00
- 14. 3.14 – How to Exit an Argument Gracefully 00:00:00
- 15. 3.15 – Building Long-Term Emotional Resilience 00:00:00
- 1. 4.1 – What Active Listening Really Means 00:00:00
- 2. 4.2 – Avoiding Interruptions While Others Speak 00:00:00
- 3. 4.3 – Practicing Reflective Statements 00:00:00
- 4. 4.4 – Asking Clarifying Questions Before Reacting 00:00:00
- 5. 4.5 – Using Nonverbal Cues to Show Engagement 00:00:00
- 6. 4.6 – Recognizing Misunderstandings Quickly 00:00:00
- 7. 4.7 – Summarizing What You Heard Accurately 00:00:00
- 8. 4.8 – Listening Without Planning a Rebuttal 00:00:00
- 9. 4.9 – The Role of Curiosity in Active Listening 00:00:00
- 10. 4.10 – How to Validate Feelings Without Agreeing 00:00:00
- 11. 4.11 – Using Silence Effectively in Conversations 00:00:00
- 12. 4.12 – Avoiding Defensive Listening Patterns 00:00:00
- 13. 4.13 – How Tone Affects Listening Perception 00:00:00
- 14. 4.14 – Active Listening in Group Settings 00:00:00
- 15. 4.15 – Practicing Listening as a Daily Skill 00:00:00
- 1. 5.1 – Understanding the Win-Win Mindset 00:00:00
- 2. 5.2 – Shifting From Competition to Collaboration 00:00:00
- 3. 5.3 – Exploring Multiple Solutions Together 00:00:00
- 4. 5.4 – Brainstorming Without Judgment 00:00:00
- 5. 5.5 – Learning to Prioritize Shared Goals 00:00:00
- 6. 5.6 – Creating Fair Compromises 00:00:00
- 7. 5.7 – Avoiding Zero-Sum Thinking 00:00:00
- 8. 5.8 – Recognizing the Value of Each Perspective 00:00:00
- 9. 5.9 – Building Solutions That Meet Both Needs 00:00:00
- 10. 5.10 – Setting Clear Agreements 00:00:00
- 11. 5.11 – How to Test Potential Solutions 00:00:00
- 12. 5.12 – Balancing Flexibility With Firmness 00:00:00
- 13. 5.13 – Creating Accountability in Agreements 00:00:00
- 14. 5.14 – Practicing Mutual Respect in Decisions 00:00:00
- 15. 5.15 – Celebrating Shared Successes 00:00:00
- 1. 6.1 – Difference Between Assertive, Passive, and Aggressive Styles 00:00:00
- 2. 6.2 – Why Assertiveness Builds Respect 00:00:00
- 3. 6.3 – Using “I” Statements Effectively 00:00:00
- 4. 6.4 – Staying Firm Without Raising Volume 00:00:00
- 5. 6.5 – Practicing Calm Eye Contact and Posture 00:00:00
- 6. 6.6 – How to Handle Pushback Assertively 00:00:00
- 7. 6.7 – Avoiding Guilt While Setting Boundaries 00:00:00
- 8. 6.8 – Clear vs. Vague Communication 00:00:00
- 9. 6.9 – The Role of Confidence in Assertiveness 00:00:00
- 10. 6.10 – Avoiding Sarcasm and Contempt 00:00:00
- 11. 6.11 – When to Repeat Key Points Calmly 00:00:00
- 12. 6.12 – Recognizing When Assertiveness Turns to Aggression 00:00:00
- 13. 6.13 – Practicing Assertive Scripts in Daily Life 00:00:00
- 14. 6.14 – Encouraging Assertiveness in Others 00:00:00
- 15. 6.15 – Building Long-Term Assertive Habits 00:00:00
- 1. 7.1 – What Mediation Is and Isn’t 00:00:00
- 2. 7.2 – Neutral Language for Mediation 00:00:00
- 3. 7.3 – Creating Ground Rules for Fair Dialogue 00:00:00
- 4. 7.4 – How to Separate People From the Problem 00:00:00
- 5. 7.5 – Encouraging Equal Speaking Time 00:00:00
- 6. 7.6 – Recognizing Bias in Mediation 00:00:00
- 7. 7.7 – Balancing Power Differences in Discussions 00:00:00
- 8. 7.8 – The Role of Empathy in Mediation 00:00:00
- 9. 7.9 – Identifying Shared Values 00:00:00
- 10. 7.10 – Turning Disputes Into Shared Projects 00:00:00
- 11. 7.11 – Using Written Agreements in Mediation 00:00:00
- 12. 7.12 – Recognizing When Mediation Isn’t Enough 00:00:00
- 13. 7.13 – Practicing Patience as a Mediator 00:00:00
- 14. 7.14 – Avoiding Taking Sides During Mediation 00:00:00
- 15. 7.15 – Closing Mediation With Respect 00:00:00
- 1. 8.1 – Why Repair Work Matters After Conflict 00:00:00
- 2. 8.2 – The Role of Apology in Healing 00:00:00
- 3. 8.3 – Differentiating Genuine vs. Superficial Repair 00:00:00
- 4. 8.4 – Rebuilding Trust Step by Step 00:00:00
- 5. 8.5 – How to Address Lingering Hurt Feelings 00:00:00
- 6. 8.6 – Checking In on Agreements Post-Conflict 00:00:00
- 7. 8.7 – Restoring Affection After Arguments 00:00:00
- 8. 8.8 – Creating Shared Positive Experiences 00:00:00
- 9. 8.9 – How to Forgive Without Forgetting 00:00:00
- 10. 8.10 – Recognizing When More Work Is Needed 00:00:00
- 11. 8.11 – Avoiding Passive-Aggressive Behaviors After Conflict 00:00:00
- 12. 8.12 – Building Safety Through Transparency 00:00:00
- 13. 8.13 – How to Maintain Respect in Recovery 00:00:00
- 14. 8.14 – Small Daily Repairs That Prevent Relapse 00:00:00
- 15. 8.15 – Long-Term Commitment to Repairing Bonds 00:00:00
- 1. 9.1 – The Purpose of Healthy Boundaries 00:00:00
- 2. 9.2 – How to Recognize When a Boundary Is Needed 00:00:00
- 3. 9.3 – Communicating Boundaries Clearly 00:00:00
- 4. 9.4 – Negotiating Boundaries in Partnerships 00:00:00
- 5. 9.5 – Respecting Others’ Boundaries Without Resistance 00:00:00
- 6. 9.6 – The Role of Agreements in Reducing Conflict 00:00:00
- 7. 9.7 – Differentiating Flexible vs. Firm Boundaries 00:00:00
- 8. 9.8 – Identifying Early Boundary Violations 00:00:00
- 9. 9.9 – Using Time-Outs as Preventive Boundaries 00:00:00
- 10. 9.10 – How to Create Agreements That Stick 00:00:00
- 11. 9.11 – Reviewing and Adjusting Agreements Over Time 00:00:00
- 12. 9.12 – Boundaries in Group or Family Settings 00:00:00
- 13. 9.13 – How to Handle Pushback to Boundaries 00:00:00
- 14. 9.14 – Digital Boundaries in a Connected World 00:00:00
- 15. 9.15 – Making Prevention Part of Daily Practice 00:00:00
- 1. 10.1 – Why Confidence Matters in Problem-Solving 00:00:00
- 2. 10.2 – Overcoming Fear of Conflict 00:00:00
- 3. 10.3 – Recognizing Your Strengths in Conflict Navigation 00:00:00
- 4. 10.4 – How Practice Builds Confidence 00:00:00
- 5. 10.5 – Using Role-Play to Build Skills 00:00:00
- 6. 10.6 – Creating Positive Self-Talk Habits 00:00:00
- 7. 10.7 – Preparing for Difficult Conversations 00:00:00
- 8. 10.8 – How Small Wins Build Confidence 00:00:00
- 9. 10.9 – Turning Mistakes Into Learning Opportunities 00:00:00
- 10. 10.10 – Managing Anxiety in Challenging Situations 00:00:00
- 11. 10.11 – Confidence Through Knowledge and Preparation 00:00:00
- 12. 10.12 – Practicing Calm Authority 00:00:00
- 13. 10.13 – Building Confidence as a Team 00:00:00
- 14. 10.14 – Long-Term Confidence Maintenance 00:00:00
- 15. 10.15 – Confidence in New and Unexpected Situations 00:00:00
Course overview
Lesson Overview
4.12 – Avoiding Defensive Listening Patterns: Defensive listening means hearing everything as a personal attack, even when it’s not. It blocks understanding and raises conflict fast. Noticing this habit is the first step to changing it. You can ask yourself, “Am I hearing to defend or to understand?” Taking a breath before reacting helps reset your focus. Most feedback isn’t meant to hurt—it’s meant to solve. When you stay open instead of guarded, communication becomes a team effort. Defensive walls keep people out but also trap you inside. Letting go of them makes room for learning and trust. Listening openly shows strength, not weakness.
About this course
Practical strategies to resolve conflicts, make sound decisions, and navigate challenges with confidence and professionalism.
This course includes:
- Problem-solving and conflict resolution practice scenarios
- Decision-making frameworks and planning tools
- Communication and negotiation strategy guides