🧳 Transition & Reentry Skills *coming soon
Course overview
Lesson Overview

3.13 – Conflict Resolution in the Workplace: Conflict in the workplace is inevitable when diverse personalities and perspectives meet, but how you handle it defines your professionalism. The goal isn’t to avoid conflict—it’s to resolve it respectfully and productively. Listening first is critical; understanding another person’s view diffuses tension faster than defensiveness. Maintaining calm tone and body language signals maturity and emotional control. Seek common ground rather than proving who’s right. Using neutral language like “I understand your concern” helps keep discussions collaborative. Escalating issues to supervisors should be a last resort after direct communication has failed. Taking accountability when appropriate builds credibility and earns respect even in disagreement. Viewing conflict as an opportunity for better understanding turns challenges into growth. Effective resolution strengthens teamwork, deepens trust, and sets the standard for workplace harmony. Over time, this skill elevates you as a reliable problem solver and leader under pressure.

About this course

Essential skills to support smooth life transitions and successful reentry into independent living and community life.

This course includes:
  • Transition and reentry planning templates
  • Resource guides for housing, employment, and community support
  • Scenario-based exercises for problem-solving and adaptation

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