🌐 Life Skills for Justice-Involved Clients *coming soon
Course overview
Lesson Overview

9.9 – De-Escalation Techniques for Heated Situations: De-escalation starts with slowing your pace and volume. Use empathy to show you understand the concern. Keep physical distance if emotions rise too fast. Speak softer and slower to influence tone. Offer solutions instead of arguments. Avoid power struggles or ultimatums. Validate feelings without surrendering boundaries. Focus conversations on safety and resolution. Summarize shared goals to rebuild trust. Calmness spreads faster than anger when practiced consistently.

About this course

Practical skills and strategies to help justice-involved individuals successfully reintegrate into the community and build stable, independent lives.

This course includes:
  • Employment readiness tools, housing resources, and budgeting templates
  • Role-play and scenario practice for real-world problem-solving
  • Step-by-step reentry planning guide to support ongoing success

Our platform is HIPAA, Medicaid, Medicare, and GDPR-compliant. We protect your data with secure systems, never sell your information, and only collect what is necessary to support your care and wellness. learn more

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