⚖️ Legal & Self-Advocacy Skills *coming soon
Course overview
Lesson Overview

7.3 – How to Handle Debt Collection Calls Safely: When debt collectors call, your best tools are preparation, calmness, and documentation. Before answering, gather your records—account statements, correspondence, and payment history. When speaking, verify who you’re talking to, what company they represent, and which debt they reference. Never share personal details like Social Security numbers unless you’ve confirmed legitimacy. Take notes of every conversation including date, time, and content. If you feel pressured, you can ask the caller to communicate only in writing. You have the right to request debt validation, ensuring the claim is legitimate before paying anything. Avoid making payment arrangements over the phone until you review documentation. Handling calls safely means staying polite but firm. Confidence grows when you replace fear with factual understanding and keep every interaction on your terms.

About this course

Knowledge and strategies to understand your rights, navigate legal systems, and advocate effectively for yourself.

This course includes:
  • Legal rights and resource guides
  • Self-advocacy planning templates and documentation checklists
  • Scenario-based exercises for practicingegal and advocacy interactions

Our platform is HIPAA, Medicaid, Medicare, and GDPR-compliant. We protect your data with secure systems, never sell your information, and only collect what is necessary to support your care and wellness. learn more

Allow