💼 Vocational and Independent Living Skills *coming soon
Course overview
Lesson Overview

11.19 – Dealing With Difficult Customers or Managers: Stay calm even when others are not. Listen first and repeat back the main point. Say you understand their concern. Offer clear options you are allowed to give. Ask a manager for help if needed. Do not take insults personally. Keep your body language open and steady. Thank the person for their patience. Afterward, take a deep breath and reset. Learn one thing you could do better next time. Tough moments become training for leadership.

About this course

Training to prepare individuals for employment success and the skills needed to live independently with confidence.

This course includes:
  • Job readiness and interview preparation resources
  • Budgeting and independent living planning tools
  • Scenario-based exercises for workplace and daily life problem-solving

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