💼 Vocational and Independent Living Skills *coming soon
- 1. 1.1 – Identifying Your Strengths and Talents 00:00:00
- 2. 1.2 – Exploring Personal Interests and Hobbies 00:00:00
- 3. 1.3 – Matching Strengths to Career Fields 00:00:00
- 4. 1.4 – Understanding the World of Work 00:00:00
- 5. 1.5 – Setting Short-Term and Long-Term Career Goals 00:00:00
- 6. 1.6 – Exploring Different Types of Jobs and Roles 00:00:00
- 7. 1.7 – How to Research Career Pathways 00:00:00
- 8. 1.8 – Assessing Job Compatibility with Personal Values 00:00:00
- 9. 1.9 – Building Confidence in Your Skills 00:00:00
- 10. 1.10 – Understanding Growth Mindset for Career Success 00:00:00
- 11. 1.11 – Using Feedback to Improve Career Direction 00:00:00
- 12. 1.12 – How to Create a Vision Board for Your Career 00:00:00
- 13. 1.13 – Exploring Volunteer Work and Internships 00:00:00
- 14. 1.14 – Setting Up Informational Interviews 00:00:00
- 15. 1.15 – Planning the First Step in Your Career Journey 00:00:00
- 1. 2.1 – Understanding Job Application Forms 00:00:00
- 2. 2.2 – Creating a Simple Resume 00:00:00
- 3. 2.3 – Writing a Cover Letter That Gets Noticed 00:00:00
- 4. 2.4 – Gathering Important Documents for Employment 00:00:00
- 5. 2.5 – Understanding Job Postings and Keywords 00:00:00
- 6. 2.6 – Practicing How to Fill Out Online Applications 00:00:00
- 7. 2.7 – Preparing for Common Interview Questions 00:00:00
- 8. 2.8 – Roleplaying Job Interviews with Confidence 00:00:00
- 9. 2.9 – How to Dress for Interviews and First Impressions 00:00:00
- 10. 2.10 – How to Talk About Strengths and Weaknesses 00:00:00
- 11. 2.11 – Following Up After an Interview 00:00:00
- 12. 2.12 – Understanding References and How to Ask for Them 00:00:00
- 13. 2.13 – Avoiding Common Application Mistakes 00:00:00
- 14. 2.14 – Interview Etiquette: What to Do and What Not to Do 00:00:00
- 15. 2.15 – Creating a Job Search Plan That Works 00:00:00
- 1. 3.1 – Understanding Expectations at Work 00:00:00
- 2. 3.2 – How to Communicate Clearly With Coworkers 00:00:00
- 3. 3.3 – The Do’s and Don’ts of Workplace Language 00:00:00
- 4. 3.4 – Understanding Teamwork and Your Role in It 00:00:00
- 5. 3.5 – Managing Emotions at Work 00:00:00
- 6. 3.6 – Accepting Feedback Without Getting Defensive 00:00:00
- 7. 3.7 – How to Respect Workplace Rules and Policies 00:00:00
- 8. 3.8 – Dealing with Workplace Conflict Calmly 00:00:00
- 9. 3.9 – Showing Initiative and Motivation on the Job 00:00:00
- 10. 3.10 – Professional Behavior: What It Looks Like 00:00:00
- 11. 3.11 – Creating Healthy Work Relationships 00:00:00
- 12. 3.12 – Practicing Listening Skills in the Workplace 00:00:00
- 13. 3.13 – Managing Work-Related Stress Effectively 00:00:00
- 14. 3.14 – Setting Boundaries Between Work and Home 00:00:00
- 15. 3.15 – How to Advocate for Yourself at Work 00:00:00
- 1. 4.1 – Understanding the Value of Time 00:00:00
- 2. 4.2 – How to Use a Daily Planner or Calendar 00:00:00
- 3. 4.3 – Creating a Simple Daily Routine 00:00:00
- 4. 4.4 – Breaking Large Tasks Into Smaller Steps 00:00:00
- 5. 4.5 – Prioritizing Tasks and Responsibilities 00:00:00
- 6. 4.6 – Setting Realistic Deadlines and Goals 00:00:00
- 7. 4.7 – Avoiding Procrastination With Helpful Habits 00:00:00
- 8. 4.8 – How to Use Reminders and Timers 00:00:00
- 9. 4.9 – Time Blocking for Better Focus 00:00:00
- 10. 4.10 – Keeping Track of Appointments and Commitments 00:00:00
- 11. 4.11 – Creating a Productive Morning Routine 00:00:00
- 12. 4.12 – Using Checklists to Stay Organized 00:00:00
- 13. 4.13 – Keeping Your Work and Living Spaces Tidy 00:00:00
- 14. 4.14 – Building Long-Term Organizational Habits 00:00:00
- 15. 4.15 – Reflecting on Time Management Progress 00:00:00
- 1. 5.1 – Understanding Income and Expenses 00:00:00
- 2. 5.2 – Creating a Simple Weekly Budget 00:00:00
- 3. 5.3 – How to Use a Bank Account 00:00:00
- 4. 5.4 – Understanding Debit vs. Credit Cards 00:00:00
- 5. 5.5 – Setting Financial Goals 00:00:00
- 6. 5.6 – Using a Spending Tracker 00:00:00
- 7. 5.7 – Learning to Save: Small Steps Matter 00:00:00
- 8. 5.8 – Understanding Bills and Payment Due Dates 00:00:00
- 9. 5.9 – Preventing Overdrafts and Fees 00:00:00
- 10. 5.10 – Using ATMs Safely and Confidently 00:00:00
- 11. 5.11 – How to Read a Pay Stub 00:00:00
- 12. 5.12 – Understanding Taxes and Deductions 00:00:00
- 13. 5.13 – Planning for Emergency Expenses 00:00:00
- 14. 5.14 – Avoiding Impulse Spending 00:00:00
- 15. 5.15 – Reviewing Your Budget Monthly 00:00:00
- 1. 6.1 – Understanding Types of Housing Options 00:00:00
- 2. 6.2 – How to Search for Housing Online 00:00:00
- 3. 6.3 – What to Look for During a Housing Tour 00:00:00
- 4. 6.4 – Understanding Leases and Rental Agreements 00:00:00
- 5. 6.5 – Preparing Documents for Rental Applications 00:00:00
- 6. 6.6 – Knowing Your Rights and Responsibilities as a Tenant 00:00:00
- 7. 6.7 – How to Communicate With a Landlord 00:00:00
- 8. 6.8 – Budgeting for Rent and Utilities 00:00:00
- 9. 6.9 – Understanding Household Rules and Shared Spaces 00:00:00
- 10. 6.10 – Keeping a Safe and Clean Living Space 00:00:00
- 11. 6.11 – Reporting Maintenance Issues Promptly 00:00:00
- 12. 6.12 – Building Positive Neighbor Relationships 00:00:00
- 13. 6.13 – Moving In: What You Need and How to Plan 00:00:00
- 14. 6.14 – Managing Mail and Address Changes 00:00:00
- 15. 6.15 – How to Handle Emergencies at Home 00:00:00
- 1. 7.1 – Understanding Local Transportation Options 00:00:00
- 2. 7.2 – Reading a Bus or Train Schedule 00:00:00
- 3. 7.3 – How to Plan a Route to Work or School 00:00:00
- 4. 7.4 – Preparing for the Trip: What to Bring 00:00:00
- 5. 7.5 – Using Ride-Sharing or Taxi Services Safely 00:00:00
- 6. 7.6 – Understanding Transportation Costs 00:00:00
- 7. 7.7 – How to Stay Safe While Traveling 00:00:00
- 8. 7.8 – Problem-Solving Delays or Missed Rides 00:00:00
- 9. 7.9 – Practicing Travel Etiquette 00:00:00
- 10. 7.10 – How to Ask for Directions 00:00:00
- 11. 7.11 – Keeping Track of Transportation Times 00:00:00
- 12. 7.12 – Understanding Driver’s Licenses and ID Cards 00:00:00
- 13. 7.13 – Exploring Paratransit or Special Assistance Services 00:00:00
- 14. 7.14 – Planning Travel to New Places Confidently 00:00:00
- 15. 7.15 – Reflecting on Independent Travel Success 00:00:00
- 1. 8.1 – Understanding Basic Health Needs 00:00:00
- 2. 8.2 – Creating a Simple Self-Care Plan 00:00:00
- 3. 8.3 – Eating Balanced Meals on a Budget 00:00:00
- 4. 8.4 – Planning and Preparing Simple Meals 00:00:00
- 5. 8.5 – Understanding Medication Instructions 00:00:00
- 6. 8.6 – How to Schedule Doctor Appointments 00:00:00
- 7. 8.7 – Practicing Good Hygiene Habits 00:00:00
- 8. 8.8 – Recognizing When to Seek Medical Help 00:00:00
- 9. 8.9 – Staying Active With Simple Exercises 00:00:00
- 10. 8.10 – Managing Stress and Anxiety 00:00:00
- 11. 8.11 – Creating a Bedtime Routine for Better Sleep 00:00:00
- 12. 8.12 – Using Calendars to Track Health Tasks 00:00:00
- 13. 8.13 – Talking With Doctors and Asking Questions 00:00:00
- 14. 8.14 – Building a First Aid Kit 00:00:00
- 15. 8.15 – Celebrating Health Progress 00:00:00
- 1. 9.1 – Identifying a Problem Clearly 00:00:00
- 2. 9.2 – Understanding Emotions in Problem-Solving 00:00:00
- 3. 9.3 – Breaking the Problem Into Parts 00:00:00
- 4. 9.4 – Brainstorming Possible Solutions 00:00:00
- 5. 9.5 – Weighing Pros and Cons of Each Option 00:00:00
- 6. 9.6 – Making a Confident Decision 00:00:00
- 7. 9.7 – Practicing Problem-Solving With Roleplay 00:00:00
- 8. 9.8 – Asking for Help When Needed 00:00:00
- 9. 9.9 – Avoiding Impulsive Reactions 00:00:00
- 10. 9.10 – Using Calming Skills When Frustrated 00:00:00
- 11. 9.11 – Understanding Natural Consequences 00:00:00
- 12. 9.12 – Building a Support Network 00:00:00
- 13. 9.13 – Reflecting on What Worked and What Didn’t 00:00:00
- 14. 9.14 – Planning for Future Challenges 00:00:00
- 15. 9.15 – Practicing Self-Talk for Confidence 00:00:00
- 1. 10.1 – Reviewing Your Skills and Strengths 00:00:00
- 2. 10.2 – Setting Long-Term Goals for Growth 00:00:00
- 3. 10.3 – Identifying Support Systems and Resources 00:00:00
- 4. 10.4 – Tracking Milestones and Progress 00:00:00
- 5. 10.5 – Creating a Career Development Binder or Folder 00:00:00
- 6. 10.6 – Staying Motivated During Setbacks 00:00:00
- 7. 10.7 – Updating Your Resume Regularly 00:00:00
- 8. 10.8 – Continuing Education or Skill-Building 00:00:00
- 9. 10.9 – How to Look for Better Job Opportunities 00:00:00
- 10. 10.10 – Exploring Promotions or Leadership at Work 00:00:00
- 11. 10.11 – Building a Professional Reputation 00:00:00
- 12. 10.12 – Managing Work and Personal Life Balance 00:00:00
- 13. 10.13 – Long-Term Financial Planning 00:00:00
- 14. 10.14 – Preparing for Major Life Transitions 00:00:00
- 15. 10.15 – Celebrating Achievements and Planning Next Steps 00:00:00
- 1. 11.1 – Why Start Working Early? 00:00:00
- 2. 11.2 – Understanding What Jobs You’re Allowed to Do at Your Age 00:00:00
- 3. 11.3 – What Is a Work Permit and How to Get One 00:00:00
- 4. 11.4 – Finding Jobs That Hire Teens 00:00:00
- 5. 11.5 – How to Ask for a Job at Local Stores or Fast Food 00:00:00
- 6. 11.6 – How to Create Your First Resume (Even with No Experience) 00:00:00
- 7. 11.7 – Writing a Simple Cover Letter That Works 00:00:00
- 8. 11.8 – How to Fill Out a Job Application Properly 00:00:00
- 9. 11.9 – What to Wear to a Teen Job Interview 00:00:00
- 10. 11.10 – How to Answer “Tell Me About Yourself” 00:00:00
- 11. 11.11 – What to Do If You’re Nervous During the Interview 00:00:00
- 12. 11.12 – Following Up After You Apply or Interview 00:00:00
- 13. 11.13 – Getting Your First Paycheck: What Taxes Mean 00:00:00
- 14. 11.14 – Understanding Your Work Schedule and Responsibilities 00:00:00
- 15. 11.15 – What to Do If You’re Being Treated Unfairly 00:00:00
- 16. 11.16 – Time Management: Balancing School and a Job 00:00:00
- 17. 11.17 – How to Be Reliable So You Don’t Get Fired 00:00:00
- 18. 11.18 – Soft Skills: Showing Up On Time and Being Respectful 00:00:00
- 19. 11.19 – Dealing With Difficult Customers or Managers 00:00:00
- 20. 11.20 – Saving Money from Your First Job 00:00:00
- 21. 11.21 – When to Ask for a Raise or More Hours 00:00:00
- 22. 11.22 – Getting Letters of Recommendation for the Future 00:00:00
- 23. 11.23 – What Counts as Job Experience on Future Applications 00:00:00
- 24. 11.24 – When It’s Time to Leave a Job the Right Way 00:00:00
- 25. 11.25 – Turning Your First Job Into Your First Career Step 00:00:00
- 1. 12.1 – Understanding Entry-Level, Mid-Level, and Leadership Roles 00:00:00
- 2. 12.2 – Why All Jobs Teach You Transferable Skills 00:00:00
- 3. 12.3 – Using Volunteer Work as Job Experience 00:00:00
- 4. 12.4 – How to Get a Job in a New Industry with No Experience 00:00:00
- 5. 12.5 – What Makes a Great Employee – According to Real Bosses 00:00:00
- 6. 12.6 – Getting Certifications (Free or Cheap) to Improve Your Resume 00:00:00
- 7. 12.7 – How to Ask to Shadow or Intern in a Professional Role 00:00:00
- 8. 12.8 – What Networking Means and Why It Matters 00:00:00
- 9. 12.9 – Finding Mentors and Asking for Guidance 00:00:00
- 10. 12.10 – How to Use LinkedIn to Build Your Career Profile 00:00:00
- 11. 12.11 – How to Job Hop Without Burning Bridges 00:00:00
- 12. 12.12 – What Is a Career Portfolio and How to Start One 00:00:00
- 13. 12.13 – Writing a Resume That Reflects Growth 00:00:00
- 14. 12.14 – Asking for Promotions Without Sounding Entitled 00:00:00
- 15. 12.15 – The Truth About Office Politics and How to Navigate It 00:00:00
- 16. 12.16 – How to Get a Job Through a Referral 00:00:00
- 17. 12.17 – Creating a 1-Year and 5-Year Career Plan 00:00:00
- 18. 12.18 – Dealing with Failure or Getting Fired 00:00:00
- 19. 12.19 – Making a Career Pivot – When and How 00:00:00
- 20. 12.20 – Starting to Build a Side Hustle While Working 00:00:00
- 21. 12.21 – What Is Emotional Intelligence at Work 00:00:00
- 22. 12.22 – How to Speak Professionally in Emails and Messages 00:00:00
- 23. 12.23 – How to Be Seen as a Leader Even Before You Are One 00:00:00
- 24. 12.24 – How to Handle Conflict or Drama at Work 00:00:00
- 25. 12.25 – Preparing for Your First Professional Job 00:00:00
- 1. 13.1 – What Is a White-Collar Job? 00:00:00
- 2. 13.2 – Which Degrees or Certifications Open Doors 00:00:00
- 3. 13.3 – How to Pick a Career Field: Tech, Business, Law, Medicine, etc. 00:00:00
- 4. 13.4 – How to Get Into College or Trade School 00:00:00
- 5. 13.5 – Creating a Professional Resume and LinkedIn That Impresses 00:00:00
- 6. 13.6 – How to Apply to Internships That Lead to Real Jobs 00:00:00
- 7. 13.7 – Building Experience Through Projects or Clubs 00:00:00
- 8. 13.8 – How to Write a Great Cover Letter for Executive Roles 00:00:00
- 9. 13.9 – What to Say in a Video Interview or Zoom Call 00:00:00
- 10. 13.10 – Learning Corporate Language and Culture 00:00:00
- 11. 13.11 – Getting Suited Up: Dress Codes and First Impressions 00:00:00
- 12. 13.12 – How to Present Yourself with Confidence 00:00:00
- 13. 13.13 – Using Career Fairs and Job Boards Effectively 00:00:00
- 14. 13.14 – When to Get a Master’s Degree or Specialized Training 00:00:00
- 15. 13.15 – Understanding the Hiring Process for Corporate Jobs 00:00:00
- 16. 13.16 – How to Negotiate Salary and Benefits 00:00:00
- 17. 13.17 – Executive Presence: What It Means and How to Show It 00:00:00
- 18. 13.18 – How to Be a Strong Communicator at Work 00:00:00
- 19. 13.19 – Time Management Tools for Busy Careers 00:00:00
- 20. 13.20 – Being Ethical and Trustworthy in High-Level Roles 00:00:00
- 21. 13.21 – Becoming a Supervisor or Manager 00:00:00
- 22. 13.22 – How to Keep Growing Once You Have the Job 00:00:00
- 23. 13.23 – What to Do When You Hit Burnout 00:00:00
- 24. 13.24 – Protecting Your Reputation Online and Offline 00:00:00
- 25. 13.25 – Building a Long-Term Legacy Career 00:00:00
- 1. 14.1 – What Is a Side Hustle? 00:00:00
- 2. 14.2 – What Are Gig Apps? (Uber, DoorDash, Instacart, etc.) 00:00:00
- 3. 14.3 – Can Teens Do Gig Work? What to Know 00:00:00
- 4. 14.4 – Setting Up a Bank Account and Pay System 00:00:00
- 5. 14.5 – How to Start Driving for Lyft or Uber 00:00:00
- 6. 14.6 – What It’s Like to Work for DoorDash or Grubhub 00:00:00
- 7. 14.7 – Making Money on Instacart or Amazon Flex 00:00:00
- 8. 14.8 – Getting Your Car Ready for Gig Work 00:00:00
- 9. 14.9 – Safety Tips for Gig Workers 00:00:00
- 10. 14.10 – How to Schedule and Track Your Hours 00:00:00
- 11. 14.11 – Taxes for Gig Workers: What to Expect 00:00:00
- 12. 14.12 – What Is a 1099 Form and How to File 00:00:00
- 13. 14.13 – How to Make More Tips and Boost Ratings 00:00:00
- 14. 14.14 – Managing Multiple Gig Apps at Once 00:00:00
- 15. 14.15 – What to Do If an App Bans You 00:00:00
- 16. 14.16 – When to Stop or Scale Back Gig Work 00:00:00
- 17. 14.17 – Using Gig Work to Pay Off Debt or Save 00:00:00
- 18. 14.18 – How to Turn Gig Work Into Full-Time Income 00:00:00
- 19. 14.19 – Best Budgeting Tips for Gig Workers 00:00:00
- 20. 14.20 – Health and Self-Care While Doing Gig Jobs 00:00:00
- 21. 14.21 – When to Switch from Gig Work to Career Work 00:00:00
- 22. 14.22 – How to Explain Gig Work on a Resume 00:00:00
- 23. 14.23 – Building a Business From a Side Hustle 00:00:00
- 24. 14.24 – Making Gig Work Fit Around Family or School 00:00:00
- 25. 14.25 – From Gig to Growth: Planning for More 00:00:00
- 1. 15.1 – What Is Freelancing and How Does It Work? 00:00:00
- 2. 15.2 – Jobs You Can Do Online With No Degree 00:00:00
- 3. 15.3 – Setting Up a Profile on Fiverr or Upwork 00:00:00
- 4. 15.4 – How to Choose Your Services to Offer 00:00:00
- 5. 15.5 – Writing a Gig Description That Gets Attention 00:00:00
- 6. 15.6 – How to Set Pricing and Packages 00:00:00
- 7. 15.7 – Building a Portfolio When You’re Just Starting 00:00:00
- 8. 15.8 – What Clients Look for in Freelancers 00:00:00
- 9. 15.9 – How to Market Yourself Without Sounding Pushy 00:00:00
- 10. 15.10 – Understanding Deadlines and Project Management 00:00:00
- 11. 15.11 – How to Message Clients Professionally 00:00:00
- 12. 15.12 – What to Do When a Client Is Rude or Demanding 00:00:00
- 13. 15.13 – How to Get 5-Star Reviews 00:00:00
- 14. 15.14 – Scaling From One Job to Many 00:00:00
- 15. 15.15 – Time Tracking and Scheduling for Freelancers 00:00:00
- 16. 15.16 – How to Collect Payments and Avoid Scams 00:00:00
- 17. 15.17 – Understanding Fiverr Levels and Upwork Badges 00:00:00
- 18. 15.18 – How to Turn Freelance Into Full-Time 00:00:00
- 19. 15.19 – Managing Burnout as a Freelancer 00:00:00
- 20. 15.20 – When to Say No to a Gig 00:00:00
- 21. 15.21 – Creating a Freelance Brand Name and Logo 00:00:00
- 22. 15.22 – Making a Simple Website or Portfolio Page 00:00:00
- 23. 15.23 – Building Repeat Clients and Long-Term Projects 00:00:00
- 24. 15.24 – Saving Money and Paying Taxes as a Freelancer 00:00:00
- 25. 15.25 – From Side Hustle to CEO: Growing a Real Business 00:00:00
Course overview
Lesson Overview
15.12 – What to Do When a Client Is Rude or Demanding: Not every client will be easy to work with, but how you handle it defines your success. Stay calm and professional no matter what tone they use. Listen carefully and respond with facts, not emotions. If the request is unreasonable, explain your boundaries politely and offer alternatives. Keep all communication in writing to protect yourself. Never match rudeness with rudeness — stay polite but firm. If a client becomes abusive, it’s okay to end the project respectfully. Report the issue to the platform if necessary. Afterward, take time to reflect and learn from the situation. Difficult clients test your patience but also strengthen your communication skills. Professionalism under pressure shows true maturity and confidence.
About this course
Training to prepare individuals for employment success and the skills needed to live independently with confidence.
This course includes:
- Job readiness and interview preparation resources
- Budgeting and independent living planning tools
- Scenario-based exercises for workplace and daily life problem-solving