✅ Daily Living Skills (ADLs & IADLs) *coming soon
Course overview
Lesson Overview

13.73 – Confirming a Ride, Appointment, or Delivery Over the Phone: Clarity over the phone prevents frustration and wasted time. When confirming details, state your name, the reason for the call, and the specific date or time in question. Speak slowly and clearly, pausing for confirmation after key details. Repeat addresses, times, or reference numbers to ensure mutual understanding. Keep background noise minimal and tone respectful throughout. Writing information down while speaking shows organization and prevents miscommunication. End with a brief summary—“So I’ll see you on Thursday at 2 p.m., correct?”—to finalize the agreement. Polite confirmation saves both sides from last-minute errors. Reliability begins with attention to detail, and phone professionalism reflects maturity. Over time, mastering concise, polite confirmations strengthens your personal brand of dependability. Each clear call becomes a small act of leadership, proving that good communication is not about talking more but about listening and verifying well.

About this course

Practical training to help individuals independently manage personal care, household tasks, and community responsibilities, building confidence and self-sufficiency in daily life.

This course includes:
  • Progress tracking so you can see how far you’ve come
  • Supportive materials you can download and keep for future use
  • Flexibility to work at your own pace, when it fits your schedule

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