✅ Daily Living Skills (ADLs & IADLs) *coming soon
Course overview
Lesson Overview

15.62 – Calling Customer Service When You’re Nervous or Unsure: Phone calls can feel intimidating, but preparation replaces fear with clarity. Write bullet points of what you’ll say—account numbers, problem summary, and your goal. Speak slowly and respectfully, even if frustrated. Representatives respond better to calm tones. Take notes of names, dates, and confirmation numbers during the call. If unsure, ask politely for repetition or explanation. Small pauses help you gather thoughts instead of rushing words. Every successful call proves confidence grows through structure. Over time, you’ll realize professionals are there to help, not judge. Making organized, respectful contact builds lifelong communication skills that serve beyond bills—into careers, advocacy, and personal leadership moments.

About this course

Practical training to help individuals independently manage personal care, household tasks, and community responsibilities, building confidence and self-sufficiency in daily life.

This course includes:
  • Progress tracking so you can see how far you’ve come
  • Supportive materials you can download and keep for future use
  • Flexibility to work at your own pace, when it fits your schedule

Our platform is HIPAA, Medicaid, Medicare, and GDPR-compliant. We protect your data with secure systems, never sell your information, and only collect what is necessary to support your care and wellness. learn more

Allow