✅ Daily Living Skills (ADLs & IADLs) *coming soon
Course overview
Lesson Overview

13.26 – How to Resolve Small Conflicts Without Involving Staff: Resolving minor conflicts independently builds maturity and demonstrates responsibility. The key is staying calm and focusing on solutions instead of blame. Begin by identifying what the real problem is, not just the emotion surrounding it. Ask yourself what outcome would make both sides feel respected. Approach the person privately in a neutral tone, avoiding sarcasm or raised voices. Listening first allows you to understand their perspective fully before explaining yours. Use phrases like “I understand how that could be frustrating” to lower tension. Suggest compromises that keep fairness and peace, not control or dominance. If emotions rise, take a short break instead of walking away permanently. When you solve small disagreements respectfully, people start viewing you as trustworthy and mature. Over time, you’ll find that handling conflicts yourself boosts confidence and teaches teamwork. Independence grows stronger when communication becomes your first response—not frustration or avoidance.

About this course

Practical training to help individuals independently manage personal care, household tasks, and community responsibilities, building confidence and self-sufficiency in daily life.

This course includes:
  • Progress tracking so you can see how far you’ve come
  • Supportive materials you can download and keep for future use
  • Flexibility to work at your own pace, when it fits your schedule

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