⚡ Crisis Intervention & Emergency Response *coming soon
Course overview
Lesson Overview

1.17 – How to Avoid Escalating a Fight Over the Phone: Phone arguments strip away body language, making misunderstandings multiply. To prevent escalation, keep calls brief and factual. When tone rises, say calmly, “Let’s pause and talk later.” Avoid texting during rage; written words last longer than tempers. Listen without interrupting — silence often softens tension. Use neutral statements like “I hear your point” instead of counterattacks. End calls the moment insults begin and revisit when calm. If necessary, switch to video so facial cues restore empathy. Always plan conflict conversations, never stumble into them. Boundaries over technology protect emotional health as much as physical distance. Controlling communication tempo shows that maturity means choosing clarity over chaos, even through a screen.

About this course

Training in crisis intervention techniques and emergency response strategies to ensure safety, de-escalate conflicts, and connect individuals with appropriate resources.

This course includes:
  • Scenario-based crisis intervention training modules
  • Safety planning templates and communication protocols
  • Resource guides for emergency and post-crisis support services

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