🧘🏽 Emotional Regulation & Coping Skills *coming soon *coming soon
Course overview
Lesson Overview

1.194 – Coaching Scripts for Managers Handling Angry Staff: Managers can lead with calm authority by preparing thoughtful scripts. Start meetings with grounding phrases like “I want us to focus on solutions, not blame.” Keep tone firm but fair when setting limits. Acknowledge emotions while redirecting behavior—“I can see you’re upset; let’s pause and refocus.” Avoid matching intensity or sarcasm. Ask clarifying questions to understand root causes. Summarize agreements before ending the conversation to prevent miscommunication. Follow up privately with supportive check-ins. Scripts make leadership steady even when emotions run high. Calm direction earns both respect and trust.

About this course

Strategies to manage emotions effectively, build resilience, and respond to challenges with balance and control.

This course includes:
  • Guided mindfulness and emotional regulation exercises
  • Coping strategy planners and reflection tools
  • Real-world scenarios to practice emotional management skills

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